Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines how subscriptions, cancellations, and refunds are handled for the AuditionEase platform ("Service"). By subscribing to a paid plan, you agree to the terms described below.

2. Subscription Plans

AuditionEase offers both free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) and provide access to premium features as described on our pricing page. All payments are securely processed through Stripe.

3. Cancellation

You may cancel your subscription at any time through the Settings page in your account. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will continue to have access to paid features until the billing period ends.
• Your account will not be deleted — it will revert to the free tier.
• We keep all of your data for 45 days after your subscription ends. After that, data beyond the free tier's limits may be permanently deleted. See our Privacy Policy for details.
• No further charges will be made after cancellation takes effect.

4. Refund Policy

We want you to be satisfied with AuditionEase. Our refund policy is as follows:

• Within 7 days of initial purchase: If you are not satisfied with your subscription, you may request a full refund within 7 days of your first payment. Contact us at support@auditionease.com to request a refund.
• After 7 days: Refunds are not available for the current billing period. You may cancel your subscription to prevent future charges.
• Annual plans: For annual subscriptions, refund requests within the first 7 days of the billing cycle will receive a full refund. After 7 days, no partial refunds will be issued for the remainder of the annual term.
• Billing errors: If you believe you have been charged in error, please contact us within 30 days of the charge. We will investigate and issue a refund if appropriate.

5. How to Request a Refund

To request a refund, please email us at support@auditionease.com with the following information:

• Your account email address
• The date of the charge
• The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 5–10 business days.

6. Free Trial

If your subscription began with a free trial, you will not be charged during the trial period. If you cancel before the trial ends, no payment will be collected. If you do not cancel before the trial ends, your subscription will automatically convert to the paid plan and you will be charged accordingly.

7. Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at the start of your next billing cycle. You will retain access to the higher-tier features until the current billing period ends. No refunds or credits are issued for downgrades.

8. Account Termination

If we terminate your account due to a violation of our Terms of Service, you will not be eligible for a refund. We reserve the right to suspend or terminate accounts that violate our terms at any time.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about our refund or cancellation policy, please contact us at support@auditionease.com.